WinGuard Pro 2010, FAQ

Most Recent

13 Aug 09: Windows 64-bit compatibility.

Backward compatibility: Most, if not all, 32-bit software applications (except for drivers) can operate in Windows 64-bit the way they do in Windows 32-bit. In other words, Windows 64-bit can run all what Windows 32-bit runs plus 64-bit applications.
by Dong Ngo - Download.com.

Our software is 32-bit. It has not been tested on 64-bit Windows. However, as the statement above suggests, it's assumed to work the same.

22 Feb 2009: Activate full version.

If you have purchased the Premium Edition and not received details, please email us with your Order Number to receive your Product Key.

To Activate the Premium Edition do the following:
1. Open the Configuration Tool.
2. Click Help and Enter Key.

NOTE: If Enter Key does not exist you need the update - uninstall it and download new version.

3. Enter the Product Key from your email after ordering and click OK.
4. You may need to log-off Windows for changes to take effect.

TIP: If you have multiple computers you can use the Import/Export functions to activate the other computers with ease.
Note: If you have more than 20 computers, we can send you a version that doesn't require a key to be entered. Just email us.

7 December 2008: Vista notice.

Q. Windows Vista prompts that the program has been blocked at startup.
A. Update: these issues have been overcome as of March 2009. However, if you still have trouble please see below, or, upgrade your version.

There are 2 ways to resolve this issue. The first is to disable UAC (User Account Control) - Doing so will replace UAC with WinGuard Pro own UAC security. The other is to add the program in Task Scheduler, as explained below.

Disabling UAC
1 Open Control Panel and click User Accounts
2 Click "Turn User Account Control on or off"
3 Click Continue to the security warning
4 Untick the box "Use User Account Control to help protect my computer" and click OK
5 Restart your computer.

or,

Adding WinGuard Pro to task schedule (keeping UAC enabled)
1 Click Start > Accessories > System Tools > Task Scheduler
2 Click Continue on the security warning
3 Click "Action" menu and "Create Basic Task"
4 In "name" enter: WinGuard Pro and click next
5 In "when do you want this program to start" select: "when I log on" and click Next
6 Then select "Start a Program" and click Next
7 "Program/Script" field enter: c:\windows\system32\setup_vf.exe
8 Click Next then Finish and restart computer to test

Standard WinGuard Pro FAQ. Updated 14/Jul/2010

Q. I forgot my password, how do I recover it?
A. Email us with your name, address, phone number and if applicable; your order number.

Q. How do I uninstall the software?
A. In WinGuard Pro 2008 (and above) you need to load the Configuration program, where there is a Uninstall. If you cannot uninstall your version of WinGuard Pro, just email support for instructions, or, try installing the new version over-the-top of the existing version, restarting, then uninstalling it using the new version. As we made improvements to the uninstaller in the latest version. 

Q. Why is the software free, are there any catches?
A. WinGuard Pro comes in 2 Editions; a Free Edition (for personal use only) and a Premium Edition. The Free Edition doesn't't have as many features on offer as the Premium Edition. Also the Free Edition can only be used for personal use and not over a computer network.

Spyware/Adware: The software DOES NOT contain any spyware/adware, or, anything or the kind.

Q. I purchased the Premium Edition of the software, what happens next?
A. If you purchased the Premium Edition, we are notified of your order and will send you the following by email: License Details, Activation Key, Download URL for Premium Edition. These will be sent out within 24 hours of ordering. Usually we send these details within the hour, but please allow 24hours.

Q. Activation Instructions.
A. See top of page.

Q. Software on CD.
A. You can create the CD for free with Windows XP. Follow these simple steps:
1. Download the software from http://www.winguardpro.com/download/wgpro.exe 2. Right-click on the downloaded file and select Send To 3. From the Send To list, select your CD or DVD Drive. 4. A message appears advising you about "files waiting to be written to CD" - click this message. Note: If you miss the above message, just open My Computer and double-click on your CD or DVD drive. 5. Click File and "Write these files to CD" and follow the on-screen instructions.

Q. How do I decrypt files not supported such as "wgp", "loc", "lok"?
A. For ".loc" files:

You can download a version that supports “Loc” files from:
http://ftp.riken.go.jp/pub/pc/simtelnet/winnt/secfile/wgpro.exe

Otherwise, just email us. 

Q. How do I copy the configuration to multiple computers?
A. In the latest version, use the Import/Export option on the Configure tool. 

Or,

1. Open Regedit.exe
2. Locate HKEY_LOCAL_MACHINE/SOFTWWARE/WGP
and
HKEY_Current_User/SOFTWWARE/WGP
3. Click File>Export and save to a file
4. On the destination computer, double click the file(s) you exported.

Q. I cannot run Winguard Pro Configuration or apply protection to my program files.
A. If you cannot get it to run from the icon on the Start Menu, try running it from the program folder (c:\program files\wgp7\wgpro7.exe)

Q. The software does not automatically load with Windows.
A. See "Recent" at top of page.

Q. I have Internet Explorer 7 or 8 password protected and when I try to cancel the Password Prompt it keeps coming back again.
A. This was resolved in the most recent version, please update your software.