Frequently Asked Questions

WinGuard Pro

1. I forgot my password, how do I recover it?
2. How do I uninstall the software?
3. Why is the software free, are there any catches?
4. I purchased the Premium Edition of the software, what happens next?
5. Question removed.
6. Activation Instructions.
7. Software on CD.
8. How can I lock the Boot Keys (F8) when my computer starts?
9. How do I decrypt files not supported such as "wgp", "loc", "lok"?
10. How do I copy the configuration to multiple computers?
11. I cannot run Winguard Pro Configuration or apply protection to my program files.
12. The software does not automatically load with Windows.
13. I have Internet Explorer 7 password protected and if I try to cancel the Password Prompt it keeps coming back again.
14. I locked My Documents or similar folder with the FolderLock tool and now cannot unlock it.
15. How do I contact you about another question?

Email us with your name, address, phone number and if applicable; your order number.

Use Add/Remove Programs in the Control Panel. If it's not listed there, exit the software (password required) and delete the following file: c:\windows\system32\wgp.exe. In WinGuard Pro 2008 you need to load the Configuration program and there is a Uninstall button on that screen.

WinGuard Pro comes in 2 Editions; a Free Edition (for personal use only) and a Premium Edition. The Free Edition doesn't have as many features on offer as the Premium Edition. Also the Free Edition can only be used for personal use and not over a computer network.

Spyware/Adware: The software DOES NOT contain any spyware/adware or anything or the kind.

If you purchased the Premium Edition, we are notified of your order and will send you the following by email: License Details, Activation Key, Download URL for Premium Edition. These will be sent out within 24 hours of ordering. Usually we send these details within the hour, but please allow 24hours.

Question removed.

I will assume you are having trouble registering the WinGuard Pro software. Follow steps below: 1. Download and install the following file: http://www.winguardpro.com/download/wgpro.exe 2. Once installed, click Start and All Programs, then WinGuard Pro 2007 and select "Configuration" 3. Enter the password when asked (default is LETMEIN) 4. Select "Get Premium" on the left-hand side panel 5. Enter the Activation Key 6. Click Apply and then restart your computer.

You can create the CD for free with Windows XP. Follow these simple steps: 1. Download the software from http://www.winguardpro.com/download/wgpro.exe 2. Right-click on the downloaded file and select Send To 3. From the Send To list, select your CD or DVD Drive. 4. A message appears advising you about "files waiting to be written to CD" - click this message. Note: If you miss the above message, just open My Computer and double-click on your CD or DVD drive. 5. Click File and "Write these files to CD" and follow the on-screen instructions.

We send you a free utility; Lock Boot Keys with the Premium Ed. of the software.

Note: Uninstall the existing copy of WinGuard Pro first, restart your computer and then follow the advise below. For "wgp" files download "WinGuard Pro 2006" from http://www.winsite.com. For "loc" files download "WinGuard Pro 2005" from the same website. For "lok" files download "WinGuard Pro 2004" from same website. Tip: to locate the file at WinSite just select Search and enter the program name.

1. Open Regedit.exe 2. Locate HKEY_LOCAL_MACHINE/SOFTWWARE/WGP 3. Click File>Export and save to a file 4. On the destination computer double click the file you exported.

If you cannot get it to run from the icon on the Start Menu, try running: c:\windows\system32\wgp_menu.exe

We have released an update to fix this issue. See http://www.winguardpro.com/update.html

This happens because the software cannot close Internet Explorer down, so it keeps a lock in place to stop access to it. To fix this problem do the following: Open Internet Explorer 7 and select "Tools" > "Internet Options" Locate the section "Tabs" and select "Settings" Uncheck "Warn me when closing multiple tabs"

This is because Windows creates a blank My Documents or similar folder in place of the locked one. You need to delete the blank one before you can restore the original one.

Email us. At present we do not provide telephone support, but are in the process of offering such as service.

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